Refund policy

Returns & Exchanges

We want you to love your PS Jewels piece. If something isn’t quite right, you may request a return or exchange within 14 days of delivery.

To be eligible, items must be unworn, unused, and in their original condition and packaging.

To begin a return or exchange, email hello@ps-jewels.com with your order number and a brief note about your request. We’ll send you the next steps.

Approved returns will be issued as store credit. Original shipping fees are non-refundable, and customers are responsible for return shipping unless the item arrived damaged or incorrect.

Items marked Final Sale and purchases made during site-wide promotional sales are not eligible for return or exchange.

Because each PS Jewels piece is handmade with natural stones, pearls, and other unique materials, slight differences in color, shape, and texture are part of the character of the jewelry and are not considered defects.

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can make it right.